August, 2022 - I train dogs and have this crate to help potty-train puppies or dogs that have not been properly house-broken. The removable divider makes it so much easier to limit the size of crate to make training much quicker and easier. (Puppies will not pee where they sleep, so limiting the size to a little larger than their body size greatly quickens training as they learn to "hold" their pee.) The divider can then be moved as they grow or totally removed for a grown dog.This was the 1st time I'd ordered an Amazon product that had been returned. The discounted price was a lure and I was not disappointed. The box was a mess, but who cares? The crate was in excellent shape, just as they'd said -- and I saved a good bit of change by taking the used product.UPDATE - February, 2025 - I have just sent another successfully-trained puppy out the door using this crate for house-training. Almost every puppy owner has asked me about this crate and I'm happy to give it a 5-star rating! As I mentioned above, I actually purchased it at a discount and couldn't be happier with the way it's held up. It was only the carton that was a mess. This crate is well-made!!ONE tricky part - which I actually love and is fantastic once you get used to it -- is that the door opens up vertically and then sits on top of the crate itself. Rather than have a dog door which swings out when open (and creates a nuisance), you MUST GRAB the sturdy plastic handle at the top of the door and pull UP slowly and then lay it on top of the crate. I can't tell you how many times I've lent the crate out to a new puppy grad until they get their own crate and they've called me to say they "broke" the door!Not so......what they did was grab the crate grid and try to pull towards them or up....WITHOUT pulling the handle. When you look closely, you will notice that Ovation has VERY CLEVERLY constructed the door with safety latches that prevent you from dropping the door too quickly and potentially hurting the dog. One latch is on the handle and if you don't use the handle to lift the door up, it gets caught and you can't figure out why the door won't open.....and some owners panic and YANK the door, causing it to come off of the well-made track and you have a door that is no longer attached to the cage. (If this happens, all you need to do is hold the door up vertically and then gently place the door back on the track. It will be no worse for the wear....my crate is a testimony to that!)There's also another latch mid-door and two latches at the bottom of the door which will prevent it from closing completely. This keeps the door from shutting on a dog's paw or head.......and you have to grab the handle in order for it to drop fully. If you're in a hurry or a panic, you'll forget to allow the latches to engage or disengage and then get frustrated.It's really EASY....it just isn't something you'd expect, so pay attention the first few times and you will love this crate as much as I and my clients do.